FAQ

In Dubai, express orders placed after midday are delivered the following day. Free delivery orders are delivered within 48 hours.

For other emirates, orders placed Monday to Friday before 12pm are delivered the next day; orders placed after 12pm are delivered within two days. Weekend orders are delivered within two to three days.

Public holidays may affect delivery times. See our shipping policy for full details.

Yes. Our international deliveries are handled by DHL Express and take between seven and ten working days, depending on the destination. DHL Express will keep you informed about your shipment's status.

See our international shipping information.

We offer free international shipping when you spend AED 1,500 or more. Customs duties, taxes and other import fees may still apply.

Orders shipped outside the UAE may be subject to taxes, customs duties and other fees charged by the destination country. The recipient is responsible for these import fees.

Full-price items purchased on our website can be returned for a refund within 30 days of ordering, with a receipt, provided they meet our return conditions.

Please read our returns policy before arranging your return.

Sale items delivered within the UAE are eligible for exchange only, subject to our return conditions. Refunds are not available on sale items.

Sale items delivered outside the UAE are final sale and cannot be returned.

Items must be in their original condition, unworn and unwashed, with the original packaging, labels, free gifts and documentation.

For hygiene reasons, please try swimwear on over your underwear. Items that do not meet our return conditions will not be credited, and additional charges may apply.

For UAE orders, email customercare@cahacapo.com or message us on WhatsApp Us. Our team will arrange collection.

For eligible international returns, follow the DHL return documents supplied with your shipment. Returns must be sent from the same country as the original delivery to qualify for our free returns service. Please check the full returns process before sending anything back.

Once your returned items have been received and inspected, we will notify you by email. Refunds are processed to your original payment method within seven calendar days. Your bank may take additional time to show the refund.

International shipping charges are not refundable.

Rinse your swimwear after use to remove saltwater, chlorine and sunscreen. We recommend a gentle hand wash in lukewarm water with mild detergent. Avoid bleach and harsh chemicals.

Always follow the care label on your garment. Read our care instructions for more advice.

Please do not tumble dry or iron your swimwear. Lay it flat to dry in the shade, and avoid rough surfaces that can cause pilling. Always check the garment's care label for specific instructions.